Removing barriers to equality by building digital literacy
Digital inclusion means everyone can access and use digital technology and the internet in ways that are affordable, safe and meaningful. It covers reliable connectivity, suitable devices, accessible software and services, and the skills and confidence to use them. When digital inclusion works, people can access education, employment, health services, public services and social connection without barriers, reducing inequality and strengthening community participation
We will deliver a comprehensive digital inclusion programme built around five pillars to strengthen skills, resources, partnerships, and community empowerment. Activities include digital skills assessments for staff, leadership and clients; internal briefings and improved client sign‑on to identify needs; an organisational digital strategy and tailored learning; six community courses to build confidence; and appointment of named digital advocates. We will create a tech library for loan devices, offer free secure Wi‑Fi during appointments, and provide translated digital help resources. Partnership work will map local provision, convene an annual partner meeting, and produce an impact report. Finally, we will promote the Digital Inclusion Charter, maintain a shared resource space, and train volunteer Digital Inclusion Champions to sustain community support.
By signing up, organisations across the public, private and voluntary sectors affirm their commitment to helping people in Scotland lead fairer, more connected, and fulfilling lives.
Understanding
We commit to understanding digital
exclusion and how it impacts the people we
work with.
Approach
We commit to delivering on digital inclusion
across our organisation, based on our
understanding of need.
Resource
We commit to identifying and utilising appropriate resources for digital inclusion.
Partnership
We commit to working in genuine partnership where we can, to promote and
advance digital inclusion.
Community
We commit to contributing towards a wider conversation, developing a sense of community and being part of something bigger.
You can discover more about the Digital Inclusion Charter here: Scotland's Digital Inclusion Charter
A strategic Approach
Our strategic aim is to reduce the digital exclusion experienced by both our staff and the communities we serve. We will do this by implementing meaningful changes within our organisation and promoting external projects that create opportunities to understand, participate, and learn.
